{"id":65074,"date":"2022-08-11T17:30:00","date_gmt":"2022-08-11T17:30:00","guid":{"rendered":"https:\/\/fluency.io\/br\/blog\/walk-n-talk-alemao-118-ligando-para-o-call-center\/"},"modified":"2025-02-24T09:34:28","modified_gmt":"2025-02-24T12:34:28","slug":"walk-n-talk-alemao-118-ligando-para-o-call-center","status":"publish","type":"post","link":"https:\/\/homolog.fluency.io\/br\/blog\/walk-n-talk-alemao-118-ligando-para-o-call-center\/","title":{"rendered":"Walk &#8216;n&#8217; Talk Alem\u00e3o: Ligando para o call center"},"content":{"rendered":"<p><em>Hallo Leute! \ud83d\ude00\u00a0<\/em><\/p>\n<p data-pm-slice=\"1 1 []\">Hoje vamos acompanhar uma situa\u00e7\u00e3o no <strong>call center,<\/strong> onde Frau Seifert precisa resolver um problema com Herr Schmidt. Vamos aprender express\u00f5es \u00fateis para situa\u00e7\u00f5es de comunica\u00e7\u00e3o dif\u00edceis.<\/p>\n<h2>Di\u00e1logo<\/h2>\n<p><strong>Herr Schmidt:<\/strong> Hier ist Schmidt, wie kann ich Ihnen helfen?<br \/>\n(Aqui \u00e9 o Schmidt, como posso lhe ajudar?)<\/p>\n<p><strong>Frau Seifert:<\/strong> Ach, endlich! Guten Abend, Herr Schmidt. Hier ist Seifert, Tina Seifert. Ich m\u00f6chte etwas reklamieren.<br \/>\n(Ah, finalmente! Boa noite, senhor Schmidt. Aqui \u00e9 a Seifert, Tina Seifert. Eu gostaria de fazer uma reclama\u00e7\u00e3o.)<\/p>\n<p><strong>Herr Schmidt:<\/strong> Gerne. Was ist Ihre Beschwerde, Frau Seifert?<br \/>\n(Claro. Sobre o que a senhora gostaria de reclamar, senhora Seifert?)<\/p>\n<p><strong>Frau Seifert:<\/strong> Ich habe ein Produkt von Ihnen erhalten, welches beim Auspacken schon kaputt war.<br \/>\n(Eu recebi um produto de voc\u00eas que, ao desembrulhar, j\u00e1 estava quebrado.)<\/p>\n<p><strong>Herr Schmidt:<\/strong> Wie bitte? Frau Seifert? Ich kann Sie nicht gut h\u00f6ren. Der Anruf ist nicht gut.<br \/>\n(Como? Senhora Seifert? Eu n\u00e3o consigo ouvi-la. A conex\u00e3o est\u00e1 ruim.)<\/p>\n<h2>Expans\u00e3o de Vocabul\u00e1rio<\/h2>\n<ul>\n<li>Comunica\u00e7\u00e3o dif\u00edcil<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<th>Alem\u00e3o<\/th>\n<th>Portugu\u00eas<\/th>\n<\/tr>\n<tr>\n<td>Entschuldigen Sie, k\u00f6nnen Sie bitte wiederholen?<\/td>\n<td>Perd\u00e3o, pode repetir, por favor?<\/td>\n<\/tr>\n<tr>\n<td>Leider habe ich Sie nicht verstanden.<\/td>\n<td>Infelizmente n\u00e3o entendi voc\u00ea.<\/td>\n<\/tr>\n<tr>\n<td>Ich kann Sie nicht gut h\u00f6ren.<\/td>\n<td>N\u00e3o consigo ouvi-lo(a) bem.<\/td>\n<\/tr>\n<tr>\n<td>Ich kann Sie nicht gut sehen.<\/td>\n<td>N\u00e3o consigo v\u00ea-lo(a) bem.<\/td>\n<\/tr>\n<tr>\n<td>K\u00f6nnen Sie mich deutlich h\u00f6ren?<\/td>\n<td>Consegue me ouvir claramente?<\/td>\n<\/tr>\n<tr>\n<td>Leider ist die Internetverbindung schlecht.<\/td>\n<td>Infelizmente a conex\u00e3o est\u00e1 ruim.<\/td>\n<\/tr>\n<tr>\n<td>Dein Bild ist eingefroren.<\/td>\n<td>Sua imagem travou.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Exerc\u00edcios para praticar<\/h2>\n<p>1\ufe0f\u20e3 Traduza para o alem\u00e3o: a) A conex\u00e3o est\u00e1 ruim.<br \/>\nb) N\u00e3o consigo ouvi-lo bem.<br \/>\nc) Pode repetir, por favor?<\/p>\n<p>2\ufe0f\u20e3 Complete com as palavras adequadas: a) Dein ___ (imagem) ist eingefroren.<br \/>\nb) Ich habe ein Produkt erhalten, das ___ (quebrado) war.<br \/>\nc) Leider ist die ___ (conex\u00e3o de internet) schlecht.<\/p>\n<p>3\ufe0f\u20e3 Crie uma frase utilizando express\u00f5es sobre problemas de comunica\u00e7\u00e3o e compartilhe com um amigo!<\/p>\n<h2>Respostas<\/h2>\n<p>1\ufe0f\u20e3 Tradu\u00e7\u00e3o das frases:<\/p>\n<p>a) Der Anruf ist nicht gut.<br \/>\nb) Ich kann Sie nicht gut h\u00f6ren.<br \/>\nc) K\u00f6nnen Sie bitte wiederholen?<\/p>\n<p>2\ufe0f\u20e3 Completa\u00e7\u00e3o das frases:<\/p>\n<p>a) Bild<br \/>\nb) kaputt<br \/>\nc) Internetverbindung<\/p>\n<p>3\ufe0f\u20e3 Resposta livre! Use sua criatividade!<\/p>\n<p>Curtiu o conte\u00fado? Confira o<a href=\"https:\/\/fluency.io\/br\/cursos\/alemao\/\"> curso de alem\u00e3o<\/a> completo e veja as ofertas exclusivas para alunos aqui do portal.<\/p>\n<p>\u200d<em>Tsch\u00fcs!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Resolvendo problemas por telefone em alem\u00e3o? Confira neste epis\u00f3dio!<\/p>\n","protected":false},"author":6,"featured_media":65075,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":[183],"meta":{"inline_featured_image":false,"footnotes":""},"categories":[171],"tags":[],"trilha":[],"class_list":["post-65074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vocabulario","tipo-podcast-essentials","tipo-podcast-walk-n-talk","format-podcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Walk &#039;n&#039; Talk Alem\u00e3o: Ligando para o call center<\/title>\n<meta name=\"description\" content=\"Imagina precisar resolver um problema ligando para um call center na Alemanha? 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